Quality in reverse
Trends and trade-offs in assessing the value of returned products
By Luk N. Van Wassenhove and Christos Zikopoulos
Recovering and exploiting the remaining value in used products at the end of their use is an issue that attracts firms from a large variety of industry sectors. One of the determinants of the profitability of related operations is the configuration of the process for the quality assessment and classification of used products. This article presents the most important decisions regarding the configuration of this operation, the trade-offs involved, and a general characterization of the methods commonly used along with the most important issues related to each one of them.
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